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Return Policy WHAT can be returned? All online purchases, save clearance items, may be returned. Are all your products returnable or do some restrictions apply? All products are returnable, but must be in new and in unused condition. WHEN do items need to be returned by? Items need to be returned within 14-days of receipt. WHERE do items need to be returned to? 412 E. Sherman Ave. Ste 101, Coeur d Alene, ID 83815 HOW do customers return items? Items need to be returned in original packaging with receipt. Are original shipping rates refundable? Original shipping rates are refundable but the customer pays for the return shipping cost. You also may return the item in person to: 412 E. Sherman Ave. Ste 101, Coeur d Alene, ID 83815. Hours 10-5 M-Sat, 10:30-5:00 Sunday